Destination Kona

Shipping Policy

Destination Kona Triathlon Store ships to all 50 states within the continental United States. We also ship to Puerto Rico and throughout Canada. Destination Kona utilizes US Postal Services and United Parcel Services for all deliveries. We typically ship items immediately as they become available. We process orders on a first-come, first-served basis. In-stock items on orders placed before 2 PM EST will typically be shipped out the same day.

FIXED Flat Rate Shipping/ FREE U.S. Ground Shipping 

*Destination Kona Triathlon Store offers FREE Ground Shipping to the Continental U.S. on all eligible orders over $100. All Ground Shipments are fully insured against loss or damage and may take up to 7 business days for delivery. 

*Destination Kona offers a number of different shipping options and will ship your order at a "Fixed Flat Rate" depending how fast you want it!

* Orders between $0.01 and $99.99 will be shipped Standard Ground (4-7 Days delivery) for a flat $7.99/  Orders above $100 will be shipped Standard Ground for FREE. 

* You can also expedite your order by choosing the Priority Shipping (2-3 Days delivery) for an additional $14.99.  This additional $14.99 will be added to your standard shipping costs- $14.99 total for orders over $100 and $22.98 for orders under $100.

* You can receive your order overnight by choosing Express Mail (1 Day delivery) for an additional $34.99.  This additional $34.99 will be added to your standard shipping costs- $34.99 total for orders over $100 and $42.98 for orders under $100. 

Note: These options are all based on business days. Orders placed on Saturday or Sunday will be processed on Monday.The day an order is processed does not count as a shipping day. If you need Saturday delivery, please call us to confirm special shipping at no additional charge.

Shipping to an alternate Address (an address other than the listed Billing Address)

To prevent fraud, customers who are shipping to an address other than their billing address, and not to a Bongo International supplied US-based address, will be requested to authorize the secondary address with their credit card provider. Signatures are required for high-value deliveries.

NOTE-  We are unable to ship aeresol items or CO2 via air (Overnight or Priority/ 3 Day).  Selection of these items may delay your order as we attempt to contact you to modify your order. 

FIXED Flat Rate Shipping/ FREE Ground Shipping To Canada

Destination Kona Triathlon Store ships standard ground service to Canada.   

*Destination Kona Triathlon Store offers FREE Ground Shipping to Canada on all eligible orders over $200. All Ground Shipments are fully insured against loss or damage and may take up to 10 business days for delivery. 

Destination Kona offers a number of different shipping options and will ship your order at a "Fixed Flat Rate" that is tied to how fast you want it!

* Orders between $0.01 and $99.99 will be shipped Canada Standard Ground (6-10 Days delivery) for a flat $29.99/  Orders between $100.00 and $199.99 will be shipped for $19.99 above $200 will be shipped Standard Ground for FREE. 

* You can also expedite your order by choosing Canada Express Shipping (3-5 Days delivery) for an additional $29.99.  This additional $29.99 will be added to your standard shipping costs- $59.98 total for orders under $100 / $48.98 for orders between $100.00 and $199.99/ $29.99 for orders over $200

Shipping to an alternate Address (an address other than the listed Billing Address)

To prevent fraud, customers who are shipping to an address other than their billing address, and not to a Bongo International supplied US-based address, will be requested to authorize the secondary address with their credit card provider. Signatures are required for high-value deliveries.

NOTE-  We are unable to ship aeresol items or CO2 via air (Overnight or Priority/ 3 Day).  Selection of these items may delay your order as we attempt to contact you to modify your order. 

Canada Customs may assess taxes (GST or HST) on goods valued at $20 CAD (about $18-22 USD) or more. Taxes are generally about 5-15% (depending on the provincial destination). An $8.50 'handling' fee is also added when an item is taxed. When taxes are charged, Customs sticks a taxes-owing form on the box and the box is held by the Post Office as a COD. Recipient pays the tax/handling when the package is retrieved. Destination Kona Triathlon Store is not responsible for any taxes or handling fees charged by Canada Customs. 

Tracking Your Package

Once your order is processed you will receive an order confirmation email. Destination Kona will send you a tracking email once your order has shipped.

Destination Kona receives an email notifying us when a delivery has been attempted or delivered.  In some cases a signature may be required on high cost items.


APO/FPO Military Shipping

Destination Kona LLC will gladly ship to any FPO/APO address via the United States Postal Office. Tracking information is not available through the USPS but all shipments are fully insured. Destination Kona LLC assumes no responsibility for shipments sent to a FPO/APO address.

Other Shipping Information

Partial Shipments/ Future Ship Date



Destination Kona LLC allows you to place orders for items not in stock but currently on order with the vendor. If you order an item with a future ship date, the estimated shipping date is indicated next to the size/color of the item in the drop down options menu. If you place an order for multiple items and one or more of those items have a future ship date, Destination Kona LLC will do one of the following:

  • If the future ship date is within 5 business days, we’ll hold your order and ship your order all together once the item is delivered.
  • If the future date is greater than 5 business days, we will ship the in stock items immediately via the shipping method chosen and  ship all remaining items in a 2nd ground shipment at no additional charge.

Incomplete Information
If you supply an insufficient address (i.e., no apartment/ suite number, or no business name) and your package is returned or we are assessed an additional fee from our shipper to deliver your package, you be billed for all charges. If all items on your order showed in stock and we discover any discrepancy, we will contact you immediately via email or phone to let you know of the problem. 
 
 
Backorder Shipments
If a backorder causes your order to be sent in more than one shipment, you will only be charged shipping once, for the entire weight of the order. We pay Ground or US Postal shipping on all shipments following the original order (excluding international orders).
 
 
Overweight/Oversized Items
Additional charges may apply to overweight/oversized items like bike boxes, wheels, trainers, workstands or other large boxes. This is called dimensional weight and additional fees are assessed when the dimensional weight of a box exceeds the actual weight. If additional fees apply, we will contact you immediately to make you aware and get approval on any extra charge.
 
 
Shipping Restrictions
Orders over $1000 require the same billing and shipping address - no alternate shipping addresses will be allowed. We reserve the right to refuse shipment to any person or location we deem as questionable or believe to be fraudulent.
 

If your shipment is lost or damaged, please contact Destination Kona Triathlon Customer Service at 855-584-5890