Destination Kona

Return Policy

Destination Kona Triathlon Store wants you to be 100% satisfied with our service and merchandise. Most of our items carry a 45-day money back guarantee as long as they are returned in the same mint condition as received. 

Returns/ Exchanges

Returns

  • Destination Kona wants to make your return easy!  
  • If you have a return, simply email us at sales@dktristore.com or call our customer service line at 1-855-584-5890 and we will happily handle your request and provide a return authorization (RA) number.
  • Please put the return authorization number on the outside of the box and mail the item back to Destination Kona at your shipping expense for a refund of the purchase price (full credit for merchandise, but not shipping cost). If you return merchandise that originally qualified for free shipping, you will be credited the purchase price less the shipping costs that were incurred on the original shipment.
  • Destination Kona will refund the actual ground shipping costs to return damaged merchandise or to return merchandise due to a mis-shipment.
  • The customer is responsible for all non-defective return shipping charges unless otherwise noted.
  • Upon receipt of your return, Destination Kona will notify you of the receipt via email and will work to process the return or exchange as quickly as possible. All credits will be issued to the credit card used for the original purchase. While credits are transmitted from our bank on the same days they are processed, your bank may take several days to assign the credit to your account. Please allow 1 - 2 billing cycles for the credit adjustment to appear on your statement (or check your bank's policy for exact timelines).

Swim

  • If you are unsure of the fit of your wetsuit, DO NOT wear the wetsuit in the water. Please call our customer service number 1-866-984-6333 and a service expert will assist you with fit questions.
  • Wetsuits must be returned in unworn, new condition with all tags and original packaging.
  • Wetsuits that have been worn in the water (any water) are not returnable.
  • If the wetsuit is defective, you can return it for a replacement, store credit or refund with no penalty within 30 days of the original shipping date. We will refund the actual ground shipping costs of your return in such a situation.

Note: All wetsuits are inspected for damage and sealed by Destination Kona prior to shipping to ensure a quality product. Please exercise caution when trying on a wetsuit. A tear or splitting at a seam is considered a manufacturing defect, but nail digs or cuts in the center of a panel are not defective and will not be returnable.

  • If you determine that you chose the incorrect size wetsuit, you can return it for a proper-sized replacement within 45 days of the original shipping date. The wetsuit must be in new condition and must not have been worn in the water. You will be responsible for return shipping costs.
  • Goggles, swimwear and apparel may only be returned if unused. All manufacturertags and original packaging must be in tact and the item must not have been worn in the water.

Clothing/ Shoes

  • Clothing items must be unworn and have all hang tags attached.
  • Cycling shoes cannot have had cleats mounted or cannot have been used on a bike, and must have original tags and the original box.
  • Running shoes should be clean and not show signs of wear and must have original tags and the original box.
  • To ensure all products meet health guidelines the following items may not be returned: Used water bottles, used hydration belts, food, nutrition.

Sale Items

  • If you purchase an item from Destination Kona LLC while it is on sale and you are not completely satisfied, it may be returned within 15 days. Please refer to the above sections for details regarding specific items being returned. The merchandise must be unused/unworn and all original tags and packaging must be in tact.

Exchanges

  • Destination Kona has the easiest exchange program.  We know how exciting it is to order new gear. We want to ensure you get the right item as quickly as possible, so we will ship the replacement item before we receive your exchanged item for FREE using standard ground delivery.  You simply pay to ship the item back to us.  
  • Your account will be debited for the replacement item. When we receive the exchanged item, we'll credit your account.    
  • So If you’ve ordered an item that is the wrong size, doesn’t look right on you or is the wrong style follow these easy steps to exchange the item- simply email us at sales@dktristore.com or call our customer service line at 1-866-894-6333 and we will happily handle your exchange and get it processed right away.  No hassles!  

Damaged and/or Defective Product.

  • Destination Kona inspects each order prior to shipment to ensure quality and accuracy. If you receive the wrong item, please contact us immediately. Additionally, if you receive a damaged item, please contact us immediately. We will be happy to replace the item at no cost to you. Please let us know immediately when an item has arrived damaged. We need this information to properly make a claim with the freight carrier. All packaging must be saved and photographed. If too much time has passed and the breakage has not been reported, we will not be able to make a claim, making it hard for us to provide you with a replacement. We cannot accept in any way claims for damage or shortage more than 7 days after the date of delivery.
  • Destination Kona is not responsible for manufacturer’s defects. The manufacturer of the product in question handles warranties. Please refer to product information or the manufacturers website for warranty details. The manufacturer determines if your product is eligible for warranty.
  • Destination Kona will be happy to assist you with any warranty claim for any item that is purchased at our store to the best of our ability, but can make no guarantee on the outcome of the claim.

Clearance Items

  • All clearance item sales are final, unless the item is defective.  Please contact Destination Kona if you have any questions.  

 

Special Orders 

  • If you wish to purchase a regularly inventoried item and Destination Kona LLC is out of stock, Destination Kona LLC is happy to hold one of the backordered items for you. Just let us know if you would like us to do this for you.  This puts you first in line when Destination Kona LLC receives a new shipment. When Destination Kona LLC receives the item, you will be promptly notified.  If the merchandise is to be shipped, Destination Kona LLC will do so in accordance with our Shipping Policy. If the item is not available in a timely manner, Destination Kona LLC will refund your deposit or apply it towards another item.
  • If you wish to purchase a non-inventory item, Destination Kona LLC is happy to accommodate you with a deposit of 50% of the cost of the item.  The remaining balance is charged at the time of pick-up. Once the item is received you will be promptly notified. Your order may be picked up or will be shipped to you in accordance with our shipping policy. All Special Orders of Non-Inventory items are final. No Refunds. No Exceptions.